Shared accounts (splitting an account between agents)

When two or more agents share a merchant, give each of them a Share % on that account. Each co-owner then earns their share as real commission, and the house keeps whatever isn't allocated.

This is the right way to split an account. If you've previously modelled splits by giving a second person an override, shares are the cleaner replacement — an override is meant for a manager earning on someone else's pay, not for two people who each own part of the deal. See Overrides.

Set a share on an account

1. Open Accounts → the merchant → the Assigned Agents card.
2. Make sure every agent who shares the account is assigned to it.
3. Set each agent's Share %.

Rules worth knowing:

• A share on two or more agents is what makes the account a shared account.
• Blank means that agent falls back to their own agreement rate — it does not mean zero.
• The house keeps the unallocated remainder. If two agents hold 30% and 40%, the remaining 30% stays with the house.

Review and bulk-edit from the agent's page

Shares are usually something you reason about per person — "is Erica set up consistently across her book?" So the agent's page carries a Shared Accounts card, directly under Vendor Agreements, shown only when that agent actually shares an account with someone.

It groups the accounts by who they're shared with, collapsed by default, so the card stays short. Each group header answers the question without expanding: the co-owner's name, how many accounts, this agent's share and the co-owner's.

Inside you get:

• Each shared account, this agent's share, and who else is on it at what %.
• Total allocated per account, with two warnings:
  • Over 100% — the co-owners' shares add up to more than the account produces.
  • Mixed — some co-owners have a share and others don't. This usually means a half-finished setup, since the ones without a share fall back to their agreement rate.
• Bulk set — apply this agent's share across several selected accounts at once (with per-group select/deselect). Because the page is already scoped to one agent, a bulk edit can only ever touch that agent's own rows.

How shared accounts show in reports

On an agent's statement, co-owned accounts appear in their own My Shared Merchants section, separate from My Merchants (solely-owned) — each with its own subtotal. See Reports overview.

That solo-vs-shared split is also a bonus base: an incentive can pay one rate on Solo accounts and another on Shared accounts. Note that "shared" is decided by the account having two or more assigned agents — even a co-owner at 0% makes it shared — not by what each person earns.

What to watch for

• "Mixed" is usually a mistake. Decide whether the account is share-based or agreement-based and make it consistent.
• Over 100% means you're allocating more than the account earns — the house goes negative on it.
• Changing a share changes payouts, so the affected periods will recalculate.

Related

• Assign an agent — getting agents onto the account in the first place.
• Overrides — when a manager should earn on someone else's commission instead.