My numbers look wrong

Almost every "wrong number" traces to one of a handful of causes. Work down this list — start by identifying which payout type is off (commission, override, or a deduction), since that points straight at the fix.

An agent is earning nothing / "not earning"

1. Unassigned merchants — is the agent actually assigned to the merchants you expect? An unassigned merchant's profit falls to House.
2. Missing agreement — do they have a commission agreement for that vendor/income type?
3. Effective / expiry dates — is the agreement's window covering this period? An expired agreement pays $0. Setting the effective date earlier fixes back-months.

Commission amount is off

• Wrong base — is the % applied to Profit, Revenue, or Remaining as intended? This is the most common culprit. See Choosing the base.
• Wrong rate or dates — check the agreement's %, and whether a new rate should have superseded the old one from a certain date.
• Invalid base flag — a "% of Profit" on a revenue-only income type is blocked and flagged; switch it to Revenue/Remaining.

Affiliate / partner amount is off (but commission is right)

• Base and stack order — affiliate cuts are usually "% of Remaining," so both the base and the deduction's position in the waterfall matter. See Add a deduction and Choosing the base.
• Assigned to the wrong accounts — is the affiliate pointed at the right merchants (or the right owning rep's book)? See Affiliates as agents.

A fee is missing this month

Variable fees (amounts that change monthly) must be entered for each period. On the Data coverage grid, a ✗ cell means no amounts are on file for that fee/month — click it to enter them. See Add a deduction → variable fees.

Company/org profit doesn't add up

Don't sum per-agent profit columns — overrides double-count profit in a raw sum (harmless to pay, but it inflates the total). Use the House Margin or Revenue Breakdown report for true org economics. See Overrides.

Numbers look stale after a change

A recent edit may still be recalculating in the background. Give it a moment and refresh; the dashboard shows a last-calculated time. See Recalculating.

A whole month looks wrong vs. another month

Suspect data, not configuration: a corrected file that wasn't re-uploaded, a duplicate import, or a fee not entered. Compare the two months in the Payroll Summary and check import history.

Still stuck?

Use the Explorer to isolate the account or agent driving the discrepancy (verifying your numbers), then email SplitRun support with the period, agent, and what you expected vs. what you saw.