How the money actually moves in a payments ISO: residuals, splits, overrides and deductions, explained with real numbers. Written from the month-end work we do with ISOs in the United States and Canada.
What a payments ISO should put on an agent's residual statement, what to leave off, how a portal changes the monthly conversation, and how to roll it out without starting arguments.
Read →The five steps from a merchant's processing volume to what the agent, the manager and the ISO each keep, with every number shown.
Read →A column-by-column walk through the residual workbooks First Data sends ISOs, where the profit number is, how the Clover rental and app reports differ, and the traps that cause wrong payouts.
Read →The six ways payments ISOs pay their agents, from flat splits and tiers to bonuses, sub-agent overrides and shared merchants, with a worked number for each and where each one goes wrong.
Read →When a residual spreadsheet is still fine, the signs an ISO has outgrown it, the errors spreadsheets hide, and how to move to software without risking a payday.
Read →IRIS CRM is now NMI Merchant Central, a full payments CRM. An honest look at when it is the right choice, and when an ISO that only needs residuals done properly is better served by SplitRun.
Read →The software payments ISOs actually use for residuals, from full CRM platforms to residual-only tools to Excel, with what each is best for and whether its pricing is public.
Read →