See whether your book is growing

Book health: is your book growing, and how fast is it losing merchants

Residual income is built one merchant at a time and lost the same way, a few each month. Totals that rise or hold steady can hide a book that is quietly shrinking, and by the time it shows in the revenue line the merchants are long gone.

Book health puts the answer on one page. See how many merchants are in your book each month with the new and lost beside them, your yearly attrition next to the year before, the monthly gross revenue new merchants brought in against what lost ones took with them, and how long your merchants have been open on average. A merchant counts as lost when the processor closes it or it goes three months without earnings. When your processor reports list open and close dates, SplitRun reads them as you map the report and keeps them current with every upload.

Below the charts sits your call list: accounts the processor has closed that are still earning, and the ones that have gone quiet in the last year, ranked by what each is worth a month. The Merchants list has a filter for each, so you can work through them from the page you already use.

Accounts to watch: who to call this month

Every month a few accounts slip. One stops processing, one starts costing you money, one halves in two months. By the time it shows in your totals the merchant is gone, and building the list for your reps by hand takes an afternoon.

Accounts to watch sits on your Dashboard and sorts those accounts into four groups: Stopped processing, Losing money, Dropping fast and Fees only. Each account shows its agent, how long it has been on the list and what moved, newest first. A new account charged fees before its first sale shows under Losing money, marked Never processed. Click a group for the full list in Explorer, where you can filter by reason or agent and download it for your reps.

Your agents get the same list for their own merchants, without waiting for you to send it. A card on their portal home page and the full list on My Accounts show which of their merchants stopped earning, cost them money, are closing or are dropping fast, all in their own commission and nothing from anyone else's book.

Every agent can follow their own book

An agent who can see their book shrinking is an agent who goes and does something about it.

My Accounts in the agent portal now opens with Your book: how many of their merchants are earning them commission, how many they added and lost over the last 12 published months, and what that did to their monthly commission. Agents see their own commission only, from published months, and nothing about anyone else's book.